Security & trust

We treat your data as our own

Security isn't an afterthought patch — it's the premise we design the service on. Here's how we protect your data, keys and access.

Provider keys stay local

Provider keys configured for local use stay in system key management and are never written into code repositories. Aolva account credentials are managed separately.

Encrypted in transit & at rest

External traffic is TLS-encrypted; sensitive credentials stored encrypted. Access is granted least-privilege, with audit logs.

Identity & login

Login is handled by Lumwe Account, the shared identity service with strong authentication; customer and internal permissions are physically isolated to reduce privilege risk.

Sovereign compute first

Aolva prioritizes its own compute infrastructure for managed model access. Your account determines available models and usage; see the privacy policy for request handling.

We don't monetize your private content

Your inputs and outputs are used to fulfill your request. By default we don't use your private content for public purposes or training; separate consent is sought for improvement.

Incident response

On a security incident, we notify affected users and regulators within a reasonable time per applicable law, and explain the measures taken.

Transparency

We believe "if it doesn't run, it really isn't connected"

The workbench and backend are designed not to gloss over: whether something is connected, how much was used, how much it cost — all shown truthfully. Usage and bills are clear, no hidden fees. Data handling details are in the Privacy Policy; terms in the Terms of Service.

Report an issue

Found a security issue? Tell us privately

Please don't disclose publicly. Email [email protected] and we'll respond as soon as possible.